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This full day training course examines the requirements for setting up a contract monitoring programme. As such it is suitable for cleaning supervisors, line managers and client representatives.

The course is concerned not only with the monitoring of cleaning standards but also with identifying the reasons for failure, whether they be operator incompetence, poor equipment or materials or simply because building services, fixtures and fittings are in too poor a condition to allow satisfactory standards to be achieved.

The following issues are discussed:

  • Principles of Quality Control
  • Defining Cleaning Standards
  • Setting up a Monitoring System
  • Checklist Design
  • Randomisation of Inspections
  • The Inspection Process
  • Interpreting the Results
  • Implementation
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